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The Mall at Short Hills


Experience the area's most extraordinary collection of quality retail in one beautiful location. Enjoy shopping in an environment that is elegant and sophisticated yet intimate and comfortable.  The region's preeminent shopping destination includes an unprecedented collection of 150 upscale specialty stores and restaurants and is anchored by Bloomingdale's, Macy's, Neiman Marcus, Nordstrom and Saks Fifth Avenue. Over 40 boutiques have their only NJ location at The Mall at Short Hills, a favored destination for shoppers from far and wide.

Today's Hours:

10:00 AM - 9:00 PM

Address:

1200 Morris Tpke., Short Hills, NJ 07078

Phone Number:

(973) 376-7350

Details


The Mall at Short Hills is a one-stop shopping destination featuring:

 

State-of-the-art Guest Services Center centrally located on the lower level where Guest Services Representatives can assist with customer inquiries on stores and services, The Mall at Short Hills American Express® Gift Card purchases, provide area, hotel and transportation information, and more.

 

Luxurious, newly remodeled Grand Court seating area with grand glass flower wall and Entertainment Lounge, the perfect place to relax during a shopping trip.

 

Conveniently located 10 miles west of Newark Liberty International Airport and 23 miles west of Manhattan.  Directly across the street is the beautiful Hilton Short Hills, a stylish blend of sophistication and opulence.

 

Shopping seven days a week with tax-free apparel shopping.  Spend the day shopping, then dine at a delicious full-service restaurant or sip a cappuccino at a quaint cafe.

 

Free Wi-Fi throughout the shopping center. Select .FREE_ShortHills on your Wi-Fi enabled device’s setting in order to get access. For instructions, view our Help Sheet or see our Guest Service Center if you need additional assistance.

 

Enjoy the ease of valet parking with The Mall at Short Hills' Valet Experience. Two valet parking areas are conveniently located at the exterior entrances of Neiman Marcus and Saks Fifth Avenue for only $10 per vehicle.

 

Year-round Luxury Vehicle Display by renowned Paul Miller Motor Cars featuring Bentley, Land Rover, Range Rover, Porsche and Audi.

 

Electronic reader boards in all parking decks direct customers to deck levels where parking spaces are available.

Special Offers


Mar 7th - Apr 18th Spring Special Offers Brochure

Spring Special Offers Brochure

Visit Guest Services for your complimentary Spring Special Offers Brochure for impressive savings and special offers to nearly 60 of your favorite shops, including Ann Taylor, Bulgari, La Perla, Legal Sea Foods, Robert Graham, Sephora, True Religion Brand Jeans, and more. Plus enter to win exclusive sweepstake gifts:

 

  • The Moleskine Exclusive Traveler Gift Set is for the art lover, traveler, and anyone in between. The must-have set includes a large backpack, an iPad cover, a metal rolle pen and an evernote smart notebook.
  • Cook the healthy Mediterranean way and experience the very best of O&CO. with perennial favorites!  The Best Sellers Gift Basket contains everything you love about O&CO.: award winning balsamic vinegar from Modena, pastas, infused olive oils from Italy and specially made tapenades by French chefs.

*Whiles supplies last; sweepstake rules and regulations available at Guest Services.


The information presented here has been provided to us by the retailer. Please contact the retailer directly to confirm product availability and current sales information.

FAQs



Do you have valet parking?

There are two valet parking areas at The Mall at Short Hills. They are conveniently located just outside Neiman Marcus and Saks Fifth Avenue for only $10 per vehicle.

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How do I get to the shopping center from Manhattan?

The Mall at Short Hills, just 23 miles from midtown Manhattan, is easily accessible. Take the train from Penn Station to the Summit Train Station. From there, take the New Jersey Transit #70 bus to The Mall at Short Hills.

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Do you have full service restaurants?

The Mall at Short Hills has many full service restaurants and cafes, ensuring there's something for everyone: Au Bon Pain, Cafe Nordstrom, California Pizza Kitchen, The Cheesecake Factory, Forty CarrotsJoe's American Bar & GrillLegal Sea Foods, NM Cafe, Nordstrom EbarPapa Razzi, Qdoba Mexican Grill and Starbucks. For more information on these restaurants, please visit Guest Services, lower level near Macy's. A Guest Service Representative can also assist in making dining reservations to restaurants that accept reservations.

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Where is your ATM machine?

The Mall at Short Hills is equipped with an automated teller machine conveniently located on the lower level near Qdoba Mexican Grill.

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Does The Mall at Short Hills have Wi-Fi?

The Mall at Short Hills has free Wi-Fi throughout the shopping center. Select .FREE_ShortHills on your Wi-Fi enabled device’s setting in order to get access. For instructions, view our Help Sheet or see our Guest Service Center if you need additional assistance. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.

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Where can I rent strollers and wheelchairs?

Complimentary stroller and wheelchair rentals can be found at Guest Services, lower level near Macy's. A valid driver's license is required for rental.

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Do you have a mall walker program?

The "Very Important Pacers" mall walker program allows customers to walk the shopping center Monday through Saturday from 7:30am to 10am, and 9am to 11am on Sundays. Any customers interested in joining the VIP walker program should visit Guest Services. Registration for this program is free of charge with a valid drivers license.

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Do you allow pets in the shopping center?

Pets are allowed in the common area of the shopping center provided they are in a pet carrier. Complimentary dog strollers for dogs weighing 20 pounds or less can be rented at Guest Services during all mall hours. Individual stores must be consulted for their pet policy.

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How can I contact your security department?

The Mall at Short Hills' security officers patrol the shopping center ensuring customer safety.  If you need to contact the security department, please visit Guest Services where a Guest Services Representative will be happy to call a security officer.  The security department can also be reached by calling (973) 376-7350, ext. 6 or via the Call For Assistance boxes located throughout the parking decks.  The security department is located on the concourse level.

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How can I contact your management office?

The Mall at Short Hills' management office can be reached by calling (973) 376-7350.  The management office is located on the concourse level.

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Do you sell mall Gift Cards?

The Mall at Short Hills American Express® Gift Card can be purchased at Guest Services in any denomination from $20-$500 and can be used nationwide at your favorite retailers and restaurants that accept the American Express Card ($2.95 purchase fee applies per card; terms and conditions apply to Gift Card).

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Where can I use my mall Gift Card?

You may use The Mall at Short Hills American Express® Gift Cards at merchants that accept American Express® Cards nationwide, including New Jersey.

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Can I purchase a Gift Card online?

Yes, Mall at Short Hills' Gift Cards can be purchased online from The Mall at Short Hills website in $25, $50, $100 and $200 denominations and are accepted at merchants that accept American Express® Cards nationwide, including New Jersey.

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Do you have a Ticketmaster outlet?

Ticketmaster, the world's leading ticket company, has a retail location at The Mall at Short Hills' Guest Service Center. Shoppers can purchase tickets and access event information to a wide range of venues and entertainment options including sports, music, theatre, arts, and family shows.

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Employment


Guest Services Manager Posted Apr 15th

The Mall at Short Hills is currently seeking a full time Guest Services Manager to oversee the Guest Services department. The primary goal of the position is to ensure that all guests receive a high level of quality service that is expected from a top tier shopping center. The Guest Services Manager will direct the day-to-day activities and development of 6-8 Guest Services personnel. The ideal applicant will possess a thorough knowledge of Short Hills and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries. Applicants must have 3-5 years of management experience. Concierge or similar experience preferred.

Responsibilities:

Communication

  • Communicate effectively with mall management, tenants, and guests
  • Establish a strong rapport with retailers and distribute information as necessary
  • Act as a liaison between guests and mall management
  • Attend all mall management team meetings
  • Maintain awareness of issues pertinent to center and report as necessary

Team Leadership

  • Interview and hire staff
  • Provide new employee training, as well as continued employee team training and evaluation
  • Prepare staff meetings and provide minutes to supervisor and mall management staff
  • Establish shifts and create a weekly work schedule for staff, making accommodations when necessary
  • Resolve issues and administer discipline as needed
  • Evaluate employees to improve performance
  • Set team and individual performance goals
  • Set goals for Guest Services Representatives and monitor and report results
  • Promote and monitor operating policies
  • Trouble shoot customer issues
  • Drive customer service team to achieve a high level of customer service

Training

  • Provide ongoing training opportunities for all Guest Services Representatives
  • Initiate training exercises and programs to elevate the knowledge of the Guest Services Representatives

Administrative

  • Accurately complete daily, weekly, and monthly reports and meet deadlines
  • Daily reconciliation of gift card an Ticketmaster monies
  • Create memos and informational pieces for staff
  • Scheduling and payroll

Knowledge

  • Knowledge of shopping center stores and restaurants and their product lines
  • Knowledge of the trade area surrounding the shopping center, including current events
  • Knowledge of area hotels, restaurants, and transportation systems

Technical/Operations

  • Troubleshoot gift card program and maintain equipment
  • Knowledge of telephone system and radios 
  • Inspection of strollers and wheel chairs for safe and proper operation

Marketing

  • Support mall marketing initiatives 
  • Manage customer service staff participation in promotional activities
  • Manage day to day operations of shopping center gift card program, including corporate orders as necessary


The Guest Services Manager must be available for a variety of shifts, including a mix of days, nights, and weekends. This position offers a salary of $25.00/hour, as well as a benefits package including paid time off, and major medical insurance.

For consideration, please apply to:

Contact: Courtney
Fax: (616) 825-5987
E-mail: Courtney@infoplaceusa.com


Parking


Enjoy the ease of valet parking with The Mall at Short Hills' Valet Experience. Two valet parking areas are conveniently located at the exterior entrances of Neiman Marcus and Saks Fifth Avenue for only $10 per car.  Complimentary parking is located in parking decks and surface parking lots surrounding The Mall at Short Hills.

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