Guest Services

(973) 376-7350

The Mall at Short Hills' fully-staffed, state-of-the-art Guest Service Center is located on the lower level near Macy's and is open during all mall hours.  Customer services and amenities include:


The Mall at Short Hills American Express® Gift Card can be purchased in any denomination from $20-$500 and can be used nationwide at your favorite retailers and restaurants that accept the American Express Card ($3.95 purchase fee applies per card; terms and conditions apply to Gift Card).


Guest Services representatives can assist with questions on stores and services in The Mall at Short Hills, can make restaurant reservations and can provide area transportation and hotel information.  When shopping for a gift for that special someone, Guest Services Representatives can also assist with gift recommendations.

Complimentary stroller and wheelchair rentals with a valid drivers license.

Complimentary dog stroller rentals  for dogs weighing no more than 20 pounds.  The stroller must be returned in the condition in which it was rented (customers will be provided with a cleaning pad and wipe), the pet strollers are not permitted in any food establishment and are subject to individual store rules and regulations.


Deliv same day delivery service of packages purchased at The Mall at Short Hills and in participating retailers for only $5. Inquire at Guest Services for details and complete delivery area. 


Questions? Text us - we've got answers! Text Guest Services at (973) 988-3100 for answers for everything from "Where is the closest restroom?" to "How many steps is it around The Mall at Short Hills?"

Anchor Brand Book highlighting the major brands available at anchor stores: Bloomingdale's, Macy's, Neiman Marcus and Nordstrom. The listings are broken down by major departments and include women's fashions, men's fashions, handbags, shoes, sunglasses, home and children.

Brand Book highlighting major brands available at Mall at Short Hills' boutiques that carry multi-brands. Some stores featured in the book include Everything But Water, Foot Locker, Sephora and Solstice.

Employment Book lists job opportunities currently available at the shopping center. This book is updated monthly, and when applicable, also lists openings at the center level.


Registration for the “Very Important Pacers” VIP mall walker program to stroll the center Monday through Saturday from 7:30 a.m. – 10:00 a.m. and 9:30 a.m. – 11:00 a.m. on Sundays. Any customers interested in joining the VIP mall walker program must register at Guest Services; registration is free of charge with a valid driver’s license.

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